Support

Quick answers below. Don't see yours? Email us.

The download button doesn't show up on a pin

Refresh the Pinterest tab, and check that GetThatPin! is enabled under chrome://extensions. The button only appears on pinterest.com itself, not inside the mobile app or an embedded webview.

A video won't download

Regular video pins work out of the box. If the pin is a Story Pin (also called an Idea Pin), that format isn't supported yet - it's already in the works and coming soon. It doesn't affect regular image or video pins.

How do I activate my Pro license key?

Open the GetThatPin! popup and paste the key from your confirmation page into the activation field.

I lost my key, or switched devices

There's no self-serve recovery yet. Email us the address you purchased with and we'll look it up for you.

Which browsers does it work on?

Chrome, Edge, Brave, and Arc - any Chromium-based browser.

Got an idea for GetThatPin!?

Story Pin support is already on the way. If there's something else you'd like to see, email us - real feature requests shape what gets built next.